Frequently Asked Questions

Check our frequently asked questions and help topics for William Hill promo codes and free bet offers. We hope these FAQ's and help topics will answer your queries. We have included FAQ's on sports betting, casino promotion offers, Poker Bonuses, Vegas questions and Bingo topics. If you require additional information William Hill have a dedicated help section to answer and provide further information.



Sportsbook FAQ's

Is there a promo code currently available?

Yes. New customers signing up with William Hill's sports welcome bonus can unlock a great welcome offer in free bets after registering and placing a qualifying sports bet meeting the wagering criteria. See the latest sports promotion bonus.

Who can claim this welcome bonus offer offer?

The William Hill promotional code bonus can be redeemed by new players only who are 18 years and over. There are specific terms and conditions that apply and without meeting the criteria, the bonus cannot be claimed. For example, bets placed need to be at odds of 1.50 or more with a minimum bet of £10.

Is there a mobile bonus available?

There are mobile bonuses available where players can get a William Hill welcome offer when signing up via the William Hill mobile app. All our promotion codes are mobile and desktop validated to ensure your bonus.

I can't claim the bonus, what should I do?

If you are having difficulties with claiming the William Hill promo code offer and you have met all the rollover criteria, we recommend getting in touch with the William Hill customer support via your preferred method of contact (Live Chat/Email/Telephone).

Are there promo codes available other than sports?

Yes. Here at Free Promo Codes we have collated all the available promotion bonuses for William Hill which include: Sports, Casino, Vegas, Poker and Bingo codes. All our codes are validated daily so you get the best welcome bonus when joining at William Hill. See below for promotion codes available other than sports betting.

How can I get a free bet?

To get a free bet select the promotion offer from this page a follow the link to register a new account at William Hill using the promotion code displayed. To ensure you stay up to date with all of William Hill's existing customer promotions you must opt in to receive marketing when joining. This is done in your account settings once you have registered. Select My Account tab, then Update Account Details and tick the box for Marketing Information.

What is Horse racing Bet Acceptance?

All bets are placed in accordance with our betting rules and terms and conditions. All odds are subject to fluctuation and bets placed will be settled at the price at the time the bet was confirmed or at starting price (SP) if selected. Bets are accepted for horse race meetings held under the rules of the British Horseracing Authority (BHA) and Horse Racing Ireland (HRI) and are settled on the official result. Adjustments to settlement will not be made for amended results or adjudications made by governing bodies after the weigh-in when the official result is declared.

What is the Best Odds Guaranteed?

If an early price or show price is taken on a horse, which subsequently turns out to be lower than the SP, bets placed on applicable races will be paid at SP. Best odds guaranteed is available on selected races for bets placed via mobile, internet, text and telephone with the following exceptions unless otherwise stated:

Best odds guaranteed is not available for bets placed in our shops. Bets placed on SSBT's do not qualify.

The maximum benefit for best odds guaranteed is capped at £25,000 per customer per day across all applicable channels.

Are all sports promo codes valid for free bets?

Yes. All promo codes published on '' have been tested daily to ensure we only display current promotions for this August. Additionally, we also check for new promotional codes available from William Hill to give you most infmative choice of bonus offers when joining.

Casino FAQ's

Is there a no deposit bonus code?

Yes. William Hill do have a 'No Deposit Required Bonus' for new casino players. You can opt to take part in the no deposit bonus promotions by following the instructions provided on our casino promotional offer. The no deposit bonus gives you a £10 Bonus which will automatically be credited to your Bonus Balance. You may only participate in this Promotion and be entitled to receive a Bonus if you do not already have an active account with William Hill. Read more about the no deposit bonus

Poker FAQ's

What is the Poker Cash Game Rake Structure?

The Poker Cash Game Rake Structure at William Hill applies to all real money cash tables. For cash tables, rake taken is based on iPoker's rake ranges which is the amount of rake generated per flopped hand. William Hill operate a 'No flop, no drop' policy which means that if your hand ends before the flop, they will not charge any rake. The Rake depends on the cash table limit you are playing on.See the latest poker promotion bonus for more information.

Vegas FAQ's

Is there a Vegas promotion bonus available?

Yes. William Hill Vegas is offering a new customer promotion bonus which allows you to boost your bankroll right from the start. In fact, it is easy to claim your new player bonus from William Hill Vegas. Simply follow the instructions on our Vegas promotions to register to be eligible for your welcome bonus. Remember, the first step in potentially winning a massive jackpot is clicking a button.

Games FAQ's

What promotions & big jackpots do William Hill Games offer?

When you sign up to William Hill Games you can take advantage of top promotions, including matched bonuses, free spins and much more. William Hill's slot machine games offer something for everyone. Join now and start playing the best casino games online in just moments. William Hill Games have lots of options with Progressive Jackpots, meaning just a single spin could earn you a life-changing sum of money. See the latest games promotion bonus.

Bingo FAQ's

How do I play bingo at William Hill?

Learn how to play all the best games at William Hill Bingo online. Check out the user-friendly page with explanations and graphics. Whether it's your first time at William Hill bingo or you just want to check out some of our newest additions, they are sure to help guide you along.

The instructions are quite simple and clear and after a quick read, you'll probably not need to look any further to understand how to play our games. Nevertheless, if you have any questions after reading how to play the various games, including slots and scratch cards, the community chat moderators are on hand available for assistance.

Are there instructions on how to play online bingo games?

Yes. For example, if you want to learn how to play games such as Beachside Bonanza, click on that game title, and the directions will walk you through the process from placing your bet to clicking 'Buy'.  With so many games on the site, you’re sure to find a title to try. Whether you are visiting to play bingo games or to try one of the other titles, there are lots of games to learn how to play at William Hill Bingo.

Are there promo codes for existing bingo customers?

Yes. Once you have registered at William Hill bingo you are in for a whole load of extra treats. William Hill bingo is probably one of the best online bingo sites today. Sign up for their bingo promotions email and you will be offered many existing bingo player bonuses. When you sign in to your new customer bingo account you can also browse promotions that are currently available for all eligable bingo bonus offers.

Do William Hill offer Loyalty Points for bingo players?

Yes. Playing bingo games at William Hill is even more exciting than before. Each time you buy bingo tickets or play bingo games with cash funds, William Hill award you Loyalty Points. Your Loyalty Points can then be cashed in for either bingo bonus money or games bonus money. The more you play at William Hill Bingo the more William Hill give back to you.

Here’s a quick look at the different levels of the Bingo Club, where 1 point can be earned with £1 spend on Bingo tickets or £10 spend on Slots or £5 spend on Scratchcards.

Updated: Saturday, 6th July, 2019
Published by: Free Promo Codes